6-Step Custom Wire Harness Transaction Flow

1-3 Days
1. Requirement & Quote Alignment
Customer submits needs (drawings/samples/specs like voltage/operating temp, quantity).
 
Cactus assigns an experienced sales to confirm details via call/email, then provides the customer with itemized quotes for samples and mass production.
1-3 Days
2. Sample Fee & Drawing Confirm
Customer reviews and pays the sample fee after receiving Cactus’ PI (with order number/bank info).

 

Cactus designs 2D/3D drawings complying with IPC/WHMA-A-620, shares them for review, and finalizes them once the customer confirms them via a signed form.
3-7 Days
3. Sample Production & Validation

Cactus produces samples with certified materials, conducts three checks (visual, electrical, dimensional), includes a test report, and ships via DHL, FedEx, or UPS (with tracking).

Customer tests the samples for fit and performance, then approves them or requests revisions.

20-30 Days
4. Mass Production Payment & Execution

Cactus issues production PI (specifying quantity, total cost, payment term, and 20-30-day production timeline).

Customer verifies details (e.g., delivery address) and pays the advance securely.

Cactus then procures materials per customer requirements—either original equipment manufacturer (OEM) materials or alternatives (certification is optional, based on customer needs)—and selects manual, semi-automated, or fully automated production lines, with 10% in-process sampling and 100% final inspection.

3-30 Days
5. Product Shipment

Cactus packs finished products in bags (per PI requirements: e.g., 50pcs/ctn), arranges shipping—air freight (typically 3-7 days transit time) or sea freight (typically 20-30 days transit time)—as requested by the customer, provides full documentation (invoice, packing list, bill of lading/B/L) and a tracking number, then sends a shipment notification to the customer.

1 Day + 1 Year
6. Delivery Confirm & After-Sales

Customer receives goods, checks carton quantity/packaging integrity, confirms receipt via email, and reports issues within 7 days.

Cactus provides 1-year warranty (covers material/workmanship defects, offers rework/replacement/refund) and 24h after-sales support via email/phone.

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